1.Technical Service Plan

1.1 When delivering the equipment, the seller shall provide the following documents:

(1) Provide product qualification certificate, packing list, circuit diagram, and spare parts list;
(2) Two copies of the equipment user manual, including the operation methods, usage precautions, maintenance and repair matters of the process and software, shall be provided by the seller to the buyer in written and PDF documents for the buyer to learn and use.

(3)The technical data involved in this project shall be delivered to the buyer by the seller at the same time as the equipment is delivered to the buyer.

1.2 Installation and debugging:

The seller shall dispatch qualified technical personnel to install, test, and commission the contracted equipment; In order to ensure the timely installation and debugging of the equipment, the seller shall, upon receiving notification from the buyer, organize technical personnel to arrive at the site within the specified time for system installation and debugging or remote guidance for installation. The installation and debugging time is 3 days.

1.3 Training guidance:

After the installation of the equipment is completed, it is confirmed by both parties that the seller is responsible for the buyer's training work and provides lifelong technical support during the debugging phase. The seller is responsible for providing free technical guidance and training at the buyer's production line site, with a training period of 4 days, and accepting technical consultations from relevant personnel of the buyer. The seller provides free training materials.

2. After sales service plan

After the contract is signed, Party A's order is issued, which enters the indefinite after-sales service period. The second party shall accurately and timely provide the spare parts to be ordered by the first party and provide various services required by the first party. It is the obligation and responsibility of the second party to answer any questions raised by the first party at any time. And promise the following services:

(1) After the final acceptance of the goods, Party B shall provide tracking services to Party A for one month.
(2) During the quality assurance period, Party B shall conduct at least one telephone follow-up visit per month; If the goods malfunction under reasonable usage conditions, Party B shall be responsible for repairing them quickly and free of charge, ensuring that Party A responds within 4 hours after reporting it. If overseas conditions permit, Party B can go to the site where Party A's company is located and provide repair services in a timely manner, free of charge for repair or replacement; If the goods cannot be produced normally due to human factors or external objective factors of Party A, Party B will be responsible for maintenance for a fee and only charge material fees.
(3) The services and replacement of spare parts during the warranty period shall be provided free of charge by Party B (excluding vulnerable parts). The second party promises to provide service consultation 24 hours a day. When Party A encounters a malfunction, they can consult with Party B's technical personnel at any time and operate under their guidance.